HamiltonsLive.Com -- Current Resume

Objective	To achieve my career goal of obtaining a position as a technical writer by combining my diverse electro-mechanical, quality control, IT, and management background along with my attention to detail and writing skills.

Experience	R. W. Harrell’s Pump Service, Inc., (Harrell’s Services)			Sharpsburg, MD
		•	System Design Engineer	2006 – 2007
		•	System Engineer-Administrator
			Created standardized marketing graphics to improve brand recognition with customers. Translated installation and service technician notes to general, non-technical descriptions for customer invoices. Also learned and subsequently trained peers on a new application critical to calculating and designing residential Heating, Ventilation, and Air Conditioning (HVAC) systems which resulted in the development and documentation of a procedure to reduce by as much as 50% the amount of time required to perform the calculation from a paper based blueprint.

	Carter Control Systems, Inc., (CCS)			Frederick, MD
		•	Project Engineer	2004 – 2006
		•	Electronic Technician
			Contributed to project proposals, site preparation, training documents, and maintained the user manual for proprietary software used by the United States Postal Service (USPS). Performed site supervisor duties to direct and coordinate both peers and sub-contractors to ensure the on-time installation of automated mail handling/sorting systems at USPS facilities throughout the United States. Answered senior level management questions during system installations, trained on-site USPS employees on the proper operation, maintenance, and repair of the equipment, also provided remote phone based support to USPS maintenance personnel after system installation was complete. Achieved advanced MS Word experience through the process of updating the original generic, static, and multi-document "shop traveler" into a single, interactive, job specific document through the use of Visual Basic for Applications (VBA) in MS Word and equipment illustrations developed in MS Visio.

	Capital Electro-Circuits, Inc., (CECI)			Gaithersburg, MD
		•	Manager, Information Systems	1995 – 2003
		•	Quality Control Manager
			Documented the manufacturing process (wrote work instructions, procedures, and a quality manual), while implementing the ISO 9000 quality management system. Communicated with customers ranging from college students to CEO's to resolve design and manufacturing issues. Filled in for the Sales and Production Managers in their absences. An additional responsibility at CEC was to update, maintain, and refresh the corporate web site.

	United States Air Force, (USAF)			Dover, DE
		•	Technical Publications Distribution Office Manager	1988 - 1995
		•	Senior Shift Maintenance Technician
		•	Flying Maintenance Technician
			Developed strong leadership, analytical, troubleshooting, and project management skills coordinating aircraft repairs with other maintenance organizations to ensure aircraft were prepared for continued service in limited time frames. Manage the Technical Manual Distribution Office, which required writing local maintenance procedures for use by peers working on military aircraft, and maintaining 152 technical manuals in over 17 aircraft and maintenance offices.